Frequently Asked Questions

Q: What is on the inside of cards?

A: Unless otherwise specified, each card is blank inside for your personal message.

Q: What is on the back of cards?

A: My logo and/or name. The specifics depend on the size of card, texture, and time frame when it was originally marked (since I have a bad habit of changing *improving* my logo at random times).

Q: How do I receive cards or other items purchased from Buoy Greetings?

A: Currently, each card is packaged in a clear cellophane bag with its envelope or in a box (with envelopes) for card sets. If ordering online, the packaged card(s) is sent to you in a hard (flat cardboard) mailer via USPS First Class Mail. Larger or multiple items are typically sent in USPS flat rate boxes. Other items -that are not cards- will be sent similarly with the best fit packaging.

In the future, I hope to move away from cellophane bags to be more environmentally friendly!

Q: How do I send the card it to its final recipient? Is there an extra postage fee?

A: Send these cards just like other cards! Many of my cards are not significantly different from other postal items in weight, size, or ‘texture’. However, this is not true for all cards and some may require extra postage or some are too small to send in the mail. Also, some cards have features (that stick off of the card i.e. ‘texture’) and usually do better when sent in a hard mailer or in an additional envelope to ensure it arrives safely. When in doubt, check with your postal provider or ask me (I usually have extra envelopes and shipping supplies to fit your needs).

Q: What if I’m not happy with the item?

A: Quality is important and each product gets my personal attention! Yet, imperfections seem inherent to handmade, meaning each card is a little different. Sometimes edges aren’t perfect, paint dries funny, and smudges happen. Glue also has a tendency to misbehave. If you aren’t happy, please let me know so we can work out a solution.

For additional information, see my Store Policies.

Q: How long does it take my order to ship?

A: Most items ship within 24 hours or your purchase but I’d say 3 days since I’m not home 24/7 and I can’t always make it to the post office during business hours. If shipping to a continental U.S. address, USPS First Class & flat rate boxes take 2-3 days to be delivered once shipped. Custom orders usually ship within 1-6 weeks depending on the item complexity, quantity, and materials.

Q: I’m in the Jacksonville area – can I schedule a pick-up to avoid shipping fees?

A: Yes! I am available most evenings and weekends and will gladly arrange a time and location to purchase & pick up your desired items.

Q: Can you send it for me to the final recipient?

A: Yes. With a purchase of one of my cards, I can also address it, write a message, and send it for you for an extra $5! Please provide me with the name(s), address, and what you would like it to say on the inside. (Add it to your checkout)

Q: Can I mount this in a picture frame?

A: Absolutely! I would love for you to hold on to my artwork by framing.

Q: Do I have to pay sales tax?

A: It depends. For most online orders, no, because my business is so small that I don’t meet the criteria to charge sales tax on remote sales (i.e. out-of-state sales). However, if you’re buying online and shipping to Florida (where Buoy Greetings is currently located), be prepared to pay the 6% sales tax and, if you’re in my county (Duval), then we have a lovely 1.5% surtax as well. If you’re in Duval Florida buying from me in person then sales tax is included in my price to make paying with cash easier (essentially buying in person is a 7.5% discount to you!).

last updated 02 July 2022